800-991-4569

Frequently Asked Questions

  1.     Do you offer programming for my two-way radio?

Yes, we can program your two-way radio. We typically charge $100-$150 per radio. We can also program your 3M LiteCom Pro Headsets with built-in two-way communication. We require a list of desired frequencies.

  1.     Does my radio require a license?

If you intend to use your two-way radio in a range that exceeds a mile, you will need to contact the FCC for a license. We have years of experience with FCC and licensing, contact us for the paperwork required and for more information.

  1.     What is the difference between digital and analog modulation?

The difference between digital and analog modulation is the way they conduct data. Input needs to be in analog format for analog modulation, while the digital format is required for digital modulation. Analog is the cheaper method because it’s easier to implement. Lastly, digital sound is a more accurate output than analog.

  1.     What it the difference between UHF and VHF?

UHF is better for indoor use because its less likely to be interfered by other two-way devices. VHF is better for outdoors, free of obstruction because of smaller frequencies.

For more information on this topic visit All You Need to Know About the Difference Between VHF and UHF https://www.firstsourcewireless.com/all-you-need-to-know-about-the-difference-between-vhf-and-uhf

  1.     How do I decide which two-way radio is good for my business or government?

On the First Source home page, click “Shop by Industries” and choose which one best suit your business (Casino, Police, Fire, Military, Security, Manufacturing, Utility, Health Care & Distribution) and select the corresponding accessory.

  1.     What is the return policy?

Visit our shipping and return page for more information.

  1.     What kind of payments do you accept?

We accept Visa, Discover, American Express, MasterCard. In addition, we offer Amazon Pay, PayPal and purchase orders.

  1.     What is your shipping policy?

All orders over $150 ship free.

If an order is under $150 below are our shipping options

-       UPS Ground ($12.59) 1 – 5-day delivery

-       Next Day Air ($64.50) Next business day delivery by 10:30 a.m. – 12:00 noon or end of the day. (depends on destination)

2nd Day Air ($24.30) Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time.

Visit our shipping and return page for more information.

  1.      I work for the state/local/national government. Is my tax exempt?

Yes. All state, local, and national governments are tax exempt. Tax will be removed at checkout.

10. Do you accept government purchase cards (P-cards)?

 Yes. Most of our customers are government workers. There will be no additional charge for using a p-card.

11. How do I check the status of my order?

Log back into your account for information on the status of your order.

12. Do you ship internationally?

Yes, we offer two shipping methods. USPS and DHL, costs do vary.
13. What is my warranty on the products I ordered? On the battery, there is the month and year that designates when the battery was purchased. The warranty typically covers from a year to 18 months.

14. Does First Source Wireless sell my information?

No, First Source Wireless, will NOT sell or reveal information to anyone outside of the company. More information is available in our privacy policy.

15 Where is my tracking number?

You should receive a tracking number once your order is processed in the email associated with the account.

16. When will my order ship?

“Same Day Shipping" means products will ship under normal stocking conditions with the manufacturer. If you need Next Day Delivery, please Contact Us before noon EST to verify stock with Waveband and have your order completed.

For more information on shipping click here!

17. Where can I find the manual for my product?

Six Unit Rapid Charger (v2) https://www.wvbandcoms.com/images/uploaded/WV-R-KNG1506BANK.pdf

Single Unit Rapid Charger (v2)

https://www.wvbandcoms.com/images/uploaded/WV-KNG150PCharger.pdf

18. What does it mean to be a GSA Approved Vendor?

Being a GSA Approved Vendor means we are an approved organization that sells to the United States Government through the U.S. General Services Administration (GSA).

19. How long will my battery last between charges?

Our batteries are designed to last up to 48 hours between full charges.

20. When is Wavebands customer service representatives available?

Give us a call between 8 a.m. to 5 p.m. (Monday – Friday) at 800-991-4569

21. Do you have a price match guarantee?

Yes, we do a no hassle price match. For more information on price matching, click here.

22. Is my shopping secure?

You can be confident in knowing that www.wvbandcoms.com is a verified Authorize.Net merchant.

23. Do I need a multi-band or a single band radio?

A single band is less expensive than a multi-band but has a shorter range and signal strength. A multi-band allows you to use both VHF and UHF frequencies, but not together. A single band will work fine in most situations but if you are looking for versatility multiband is your best choice.

24. How do I select the right NMO mount for my mobile radio antenna?

A popular type of NMO mount is a magnetic mount which holds on to a metallic surface well. A different kind of NMO is a through-hole mount which requires a small hole to be drilled into the surface and is best for rough conditions. The last type of NMO is the trunk lid mount which the hooks are positioned under the trunk lid.